Support
| Online | Biotest Supplement Advice Forum |
| service@Biotest.net | |
| Phone | 800-525-1940 |
| Address | PO Box 60310 Colorado Springs, CO 80960-0310 |
Free Shipping Eligibility
Free shipping utilizes economy service and applies only to orders with a minimum value shipped to physical addresses within the 48 continental United States. Additional charges apply to PO Box addresses.
100% Money-back Guarantee Terms and Conditions
All first-time purchases of any given product are backed by a 100-percent money-back guarantee, pursuant to the following terms and conditions:
- If for any reason you are dissatisfied with a product, you may return it to Biotest within 30 days of your purchase date for a full refund of the purchase price. Shipping charges are not refundable.
- To be eligible for a refund, you must first request a Return Authorization Notice from Customer Service by calling 800-525-1940. Outside the United States, call 719-473-5500. Customer Service will not process returns without a Return Authorization Notice.
- Biotest must receive all returned items within 30 days of your purchase date. A printed copy of the Return Authorization Notice must be inside the package.
- The cost of shipping returned products to Biotest is the responsibility of the customer.
- Books and digital products (e-books, programs, and plans) are not refundable.
- Due to high manufacturing costs and ingredient scarcity, Indigo-3G® is nonrefundable.
- If you order two or more units of the same product, the money-back guarantee policy only applies to one opened container and any remaining unopened containers.
EXAMPLE 1: If you purchase three bottles of Flameout® DHA/EPA and only open one, you are eligible for a refund of all three bottles.
EXAMPLE 2: If you purchase three bottles of Flameout® DHA/EPA and open two, you are eligible for a refund of two bottles. The second opened bottle is not refundable.