Support

Online Biotest Supplement Advice Forum
E-mail service@Biotest.net
Phone 800-525-1940
Address PO Box 60310
Colorado Springs, CO 80960-0310

Free Shipping Eligibility

Free shipping utilizes economy service and applies only to orders with a minimum value shipped to physical addresses within the 48 continental United States. Additional charges apply to PO Box addresses.

100% Money-back Guarantee Terms and Conditions

All first-time purchases of any given product are backed by a 100-percent money-back guarantee, pursuant to the following terms and conditions:

  1. If for any reason you are dissatisfied with a product, you may return it to Biotest within 30 days of your purchase date for a full refund of the purchase price. Shipping charges are not refundable.
  2. To be eligible for a refund, you must first request a Return Authorization Notice from Customer Service by calling 800-525-1940. Outside the United States, call 719-473-5500. Customer Service will not process returns without a Return Authorization Notice.
  3. Biotest must receive all returned items within 30 days of your purchase date. A printed copy of the Return Authorization Notice must be inside the package.
  4. The cost of shipping returned products to Biotest is the responsibility of the customer.
  5. Books and digital products (e-books, programs, and plans) are not refundable.
  6. Due to high manufacturing costs and ingredient scarcity, Indigo-3G® is nonrefundable.
  7. If you order two or more units of the same product, the money-back guarantee policy only applies to one opened container and any remaining unopened containers.

    EXAMPLE 1: If you purchase three bottles of Flameout® DHA/EPA and only open one, you are eligible for a refund of all three bottles.

    EXAMPLE 2: If you purchase three bottles of Flameout® DHA/EPA and open two, you are eligible for a refund of two bottles. The second opened bottle is not refundable.